Shipping & Returns

Shipping Information

We ship online orders weekly. See the announcement at the top of our website for upcoming shipment dates and the order deadline. Orders placed after the cutoff normally ship with the following week’s shipment.

UPS is our standard direct-to-door service. Other delivery or pickup arrangements may be available depending on your location and order. Available shipping options and charges are shown at checkout or confirmed with you before shipment.

Frozen must and juice travel in insulated packaging selected for the expected transit time. Watch for your shipping confirmation and tracking email, including your spam folder. Transit estimates depend on the destination and service; the shipment date is not the arrival date.

For coordinated local pickup, see winegrapesdirect.com/local-pickup for current locations and program details. Confirm your delivery window and pickup arrangements with us before making plans.

No Returns or Exchanges

We ship frozen grape must and grape juice that must be put into a fermentation upon delivery. Because of the temperature-sensitive nature of our products, we cannot accept any returns or exchanges. Please be sure when you place an order that you will be ready to start your grapes on a wine or beer fermentation upon receipt.

If you have placed an order and it has not yet shipped, we may be able to cancel your order or postpone your shipment date. Just shoot us an email at andrew@winegrapesdirect.com to let us know if you need assistance.